Facebook is Changing the News Feed (Again)

Facebook is Changing the News Feed (Again)

Change is to be expected. All social media networks are ‘always in beta’ and changing their algorithms or features to try to keep up with their ever-changing audiences. What are the new changes? This new change announcement reiterates that personal news feeds are...
Customer Service Trends to Watch in 2016

Customer Service Trends to Watch in 2016

I recently had the great honor of being included in an e-book of 10 Customer Service Trends to Watch in 2016, sponsored by Microsoft Dynamics. I have shared my thoughts of the importance of social media in Customer Service below. You can get the entire e-book free,...