Talking Metrics with ICMI

Talking Metrics with ICMI

At the end of the summer our very own Al Hopper, Co-Founder & Director of Operations here at SocialPath Solutions, had the privilege of participating in a Google Hangout with Neal Topf, Erica Strother Marois, and Justin Robbins. Their topic of conversation...
A Month of Metrics

A Month of Metrics

August has been a busy month for SocialPath Solutions! We focused our conversations on how traditional contact center metrics don’t always fit when applied to social media. We shared our thoughts on the value of measuring follower counts in social media, and...
Follower Count – Vanity or Value?

Follower Count – Vanity or Value?

Leaders everywhere want to know how to measure the success of their social media accounts. The easiest metric to find for most social media network accounts is the number of followers you have. It’s right there on your account’s home page, along with the number of...