Social Customer Care

Social Customer Care

We provide teams of trained agents to do the work for you.

Our 24x7 Hosted SocialPath Response Teams seamlessly respond to your customers on your behalf and provide actionable insights and customer feedback to you.

Our teams offer multilingual support and are ready to engage customers on everything from day-to-day operations to complex issues and emergencies.

How It Works:

Your customers are already online.

Americans spend an average of 37 minutes daily on social media, more time spent than any other Internet activity, including email.

Social Response Teams engage your customers.

Your Social Response Team will build a plan, establish an internal social response protocol & use listening technologies to locate and engage with your customers on social media.

Your customers feel valued & appreciated:

Customers who encounter positive social media experiences are nearly 3 times more likely to recommend a brand.

Getting Started: