ICMI Contact Center Demo & Conference
October 25-27th 2016 – Dallas, TX
Produced by ICMI, a leader and partner in the contact center industry for 30 years, join our Co-Founder, Al Hopper along with Justin Robbins, Neal Topf, Jeff Toister, and Jeremy Watkin for a panel discussion on “First Contact Resolution: Evolution from Traditional to Social Media Service.”
From Zero to Hero: How to Build Award-Winning Social Customer Care from the Ground Up
July 14th 2016 – ICMI Webinar
Presented by ICMI, this webinar will teach: best practices for implementing the people, processes, and technologies needed to deliver outstanding social media customer service, tips and tricks to help you get started, and insight from our Co-Founder, Al Hopper, the ICMI awards judge, on what it means to deliver award-winning customer service
ICMI, Contact Center Expo
Join our Co-Founder, Al Hopper at his session titled ‘What Are the Right Metrics for Social Service?‘ at 1:30pm in Promenade 103, where he will examine the considerations and distinctions necessary to effectively measure the success of your social media service.
Innotech Conference SA
Stop by the Y&L Consulting booth anytime during the day in the Exhibit Hall. And join our Co-Founder, Al Hopper at his panel with HelpSocial‘s Director of Business Development, Hector Leal titled ‘Social Media – More than marketing and key to building a better business’ at 9:30am in Room 301A.