Engagement & Customer Care:

Engagement & Customer Care:

Social media users are developing increasing expectations for social media engagement and customer care. 

 

If a customer or prospective customer reaches out to you on one of your social media properties, they expect a response on that same channel. They want the response to be helpful and timely. 

Days are unacceptable, and even hours are becoming “too long to wait”

Minutes are the new measure of social engagement. 

Technology, the volume and velocity of change, the complexity of staffing a team 24 hour per day and 7 days per week represent significant barriers for most organizations.

Technology, the volume and velocity of change, the complexity of staffing a team 24 hour per day and 7 days per week represent significant barriers for most organizations.

 

If a customer or prospective customer reaches out to you on one of your social media properties, they expect a response on that same channel. They want the response to be helpful and timely. 

Days are unacceptable, and even hours are becoming “too long to wait”

Minutes are the new measure of social engagement. 

SocialPath built a highly scalable Social Media Command center so you don’t have to. This allows you to provide engagement and customer care as a service with our:

SocialPath built a highly scalable Social Media Command center so you don’t have to. This allows you to provide engagement and customer care as a service with our:

Hosted social response teams working from a U.S. location 24x7x365

Channel specific monitoring & engagement

Multilingual, cross-platform support

Cue-based monitoring & engagement

Basic engagement plans are surprisingly affordable with entry level plans beginning as low at $395 per month.

Contact us today & a member of our team will be in touch soon to answer any questions that you may have and talk about next steps.

Get In Touch

Basic engagement plans are surprisingly affordable with entry level plans beginning as low at $395 per month.

Contact us today & a member of our team will be in touch soon to answer any questions that you may have and talk about next steps.

Get In Touch